Complaints & Dispute Resolution

At RedStar Poker, we are committed to resolving all player complaints fairly, promptly, and transparently.

If you experience any issues relating to our services, games, promotions, payments, or any other aspect of your experience, we encourage you to contact our Customer Support team first. Most issues can be resolved quickly through our standard support channels.

If you are not satisfied with the outcome provided by our Customer Support team, you may submit a formal complaint by emailing admin@redstarpoker.com.

Our management team will review your complaint independently and provide a final response within 72 hours whenever reasonably possible.

Alternative Dispute Resolution (ADR)

If you remain dissatisfied after receiving our final response, or your complaint cannot be resolved through our internal complaints procedure, you may refer your dispute to our independent Alternative Dispute Resolution (ADR) provider.

RedStar Poker has appointed CADRE (Curaçao Alternative Dispute Resolution Entity) as its ADR provider. CADRE is an independent dispute resolution body certified by the Curaçao Gaming Authority (CGA) to resolve disputes between players and licensed gambling operators.

Before submitting a dispute to CADRE, you must first complete our internal complaints procedure and receive our final decision.

Once this process has been completed, you may submit your dispute directly to CADRE for an independent review. The ADR service is provided free of charge to players, and any decision issued by CADRE is binding on RedStar Poker.